PRIVACY POLICY AS UPDATED ON 1 July, 2024.
We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy (the “Policy”) outlines how Parth Greenergy Private Limited (“Company” or “us” or “we” or “our”) and its affiliates collect, use, store, process, transfer, and disclose your information through our Website https://www.lighthousefnb.com as well as the application [__] (together referred to as the “Website”). It applies to your interactions with and usage of our Website, involving online buying and selling of both new and refurbished commercial kitchen equipment and smallware (the “Services”). By reviewing this Policy, you will gain a comprehensive understanding of your privacy rights and choices.
Your access to or utilisation of our Website, Services, or any affiliated sites, applications, services, and products, including any other websites operated by the Company linked to this Policy, implies your agreement to be governed by this Policy. By providing us with your Personal Information, you expressly consent to the use and disclosure of your Personal Information as outlined in this Policy. This Policy, along with the Terms of Service, applicable product terms and conditions, is applicable to your use of the Services and you explicitly agree and acknowledge to read the Privacy Policy in conjunction with the Terms of Service.
The term “Personal Information” shall mean any information that relates to an identified or identifiable individual, and can include information that you provide to us and that we collect about you, such as when you engage with our Services (e.g. device information, IP address).
The Website serves as a facilitator, enabling users to participate in buying and selling commercial kitchen equipment and smallware. Operating as an intermediary, we refrain from assuming ownership of the products or Services featured on the Website, and we do not directly partake in the transactional interactions between buyers and sellers. Instead, we are an online marketplace where sellers list their goods and services, and buyers make purchases. Our core responsibility involves Website management, ensuring the accuracy of user information, facilitating seamless transactions, and retaining solely the commission fees linked to each sale or transaction.
By utilising the Services, engaging with the Company’s Website, or furnishing your Personal Information, you explicitly agree and acknowledge that you accept the terms delineated in this Policy. The terms ‘You’ or ‘Your’ in the context of this Policy collectively pertain to any user of our Website or any individual utilising our Services, whether for personal use or on behalf of others. Furthermore, your use or access of our Website mandates your consent to adhere to the laws of India, including, but not limited to, regulations concerning data protection and privacy. Should you withhold your consent, kindly refrain from using or accessing our Website.
TO WHOM DOES THIS POLICY APPLY?
This Policy is inclusive and applies to all users of our Website, irrespective of their browsing intent or their extent of utilising the Services offered on our Website.
The applicability of this Policy extends to users regardless of the device type used for accessing our Website, whether it be a laptop/desktop or a mobile/tablet device.
WHAT IS THE INFORMATION THAT WE COLLECT FROM YOU?
To use our Website, you need to create an account and register with us (“Account”) and for this purpose, we collect certain Personal Information. This may include but is not limited to the following:
Basic Information: You are required to provide basic information such as user name, city, state, age, gender;
Contact information: such as email address and mobile number;
Transaction data: including the details of the payment method such as credit or debit card number, bank account information, merchant and location, GST, PAN;
Verification Data: We may collect information relevant to your use of our Website and Services, such as GST, PAN of your business;
Communication with us: This can include any communication that you send to us, including communications for any inquiries, payments, technical support, etc;
Device Identification data: This includes information that may assist us in identifying your device, including login information, browser type, and version, your operating system, etc; and
Other Data: This can include the following, based on your interaction with the Website-
Number of times you logged into your Account;
The length of time you spent on the Website;
The period of time from which you became and have continued to be active on the Website;
Other similar statistics we may collect with the intention to improve the user experience of the Website.
You agree to provide us with your Personal Information whenever you use our Services by performing any of the following functions:
Accessing our Website by means of any web browser or any device;
Creating an Account and registering for our Services on the Website;
Inquiring about our Services through our Website;
Initiating and maintaining correspondence with us.
The Company provides you with the convenience of storing your payment methods on the Website. By opting for this feature, you consent to the storage of your Personal Information, including your payment method.
We take extra precautions to ensure that such Personal Information is kept secure and confidential, and we will only retain this data for as long as necessary for the purposes for which we collect it as per the permissible laws of the land.
This Policy will not apply to any unsolicited information provided by you through the Website or through any other means. This includes but is not limited to, information posted on any public areas of the Website. All such unsolicited information shall be deemed to be non-confidential and we will be free to use and disclose such unsolicited information without limitation.
We shall not be liable for any loss or damage sustained by you as a result of any disclosure (inadvertent or otherwise) of any Personal Information concerning your Account, credit cards, or debit cards in the course of any online transactions or payments made for any Services offered through the Website. For this purpose, we recommend that you go through the terms of service of the payment service provider [Stripe], which can be accessed [here].
Access to your Personal Information is limited to employees, agents, partners, and third parties, who we reasonably believe will need that information to enable us to provide Services to you. However, we are not responsible for the confidentiality, security, or distribution of your own Personal Information by our partners and third parties (who have their own privacy policies) outside the scope of our agreement with such partners and third parties.
When you use our Website, we collect and store your information which is provided by you from time to time. In general, you can browse the Website without telling us who you are or revealing any Personal Information about yourself. Once you give us your Personal Information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service, product, or feature on the Website.
HOW DO WE COLLECT THE INFORMATION?
We employ various methods to gather information, ensuring a comprehensive understanding of user interactions and preferences. The collection of Personal Information is facilitated through the following processes:
Information you give us: When you provide us with the information referred to in Clause 2.1 through the methods outlined in Clause 2.2;
Session Management: We study session metrics to understand how users interact with the website. This helps us learn the average time users spend on the site and when they prefer to engage. We use tools like Google Analytics (or alternatives) to collect anonymous data, including the number of views, how long users stay, and where they’re visiting from. This data allows us to optimise the user experience, making informed enhancements to cater to user preferences and behaviours;
User analytics: We analyse user behaviour and preferences, by collecting and analysing the Personal Information and maintaining transaction history within the Website to track and ensure accuracy, promptly identify any unauthorised transactions, and detect fraudulent activities, allowing us to take immediate corrective action;
Plugins and Extensions: The collection of information occurs through diverse plugins and extensions integrated into the Website. All gathered data is stored in a MySql database, hosted on a third-party server. Emails may be acquired through a transactional mail service (Zeptomail), and analytics data is retained with Google. It is emphasised that the storage and processing of this information adheres strictly to applicable data protection and privacy regulations.
Information from other sources: We may obtain information about you from external sources, including updated delivery and address details from our carriers. This information is utilised to rectify our records and facilitate the smooth delivery of your subsequent purchase.
In addition to direct user interactions, we leverage cookies and similar technologies to enhance the functionality and user experience on the Website. These allow us to collect and process additional information for various purposes:
Cookies: We utilise cookies, which are small text files stored on users’ devices. These cookies assist in tracking user preferences, optimising Website functionality, and providing a customised experience. Users have the option to manage cookie preferences outlined through their browser settings;
Web Beacons and Pixels: We may employ web beacons and pixels, which are electronic images embedded within the Website. These tools help track user engagement, measure the effectiveness of marketing campaigns, and gather aggregated statistical data on Website usage;
Log Files: Our servers automatically collect information sent by users’ devices, known as log files. This data may include IP addresses, device information, browser type, and timestamps. Log files are instrumental in analysing trends, administering the Website, and diagnosing technical issues;
Third-Party Analytics: We may integrate third-party analytics services to further understand user behaviour. These services utilise their own tracking technologies to compile reports on Website activity, aiding us in improving our Services;
Location Data: We may collect location data through GPS, IP address, or other technologies. This information enhances the precision of Services such as transaction matching and provides users with location-specific features.
WHY DO WE COLLECT YOUR INFORMATION?
We shall collect your information only for lawful and legally permissible purposes which are as follows:
Purchase and delivery of goods/services: We use your Personal Information to take and fulfil orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers;
Provide voice and/or image services: When you use our voice and/or image services, we use your voice input, images, and other Personal Information to respond to your requests, provide the requested service to you, and improve our Services;
Communicate with you: We use your Personal Information to communicate with you concerning Services via different channels (e.g., by phone, e-mail, chat);
User Authentication: To help us identify you as and when you access the Website and when you register an Account with us or log in;
Transactions and Payments: To facilitate secure and efficient payment processing, as well as handle transactions related to Services on the Website;
Fraud Prevention and Credit Risks: We use Personal Information to prevent and detect fraud and abuse to protect the security of our users;
Compliance with law: To be able to perform any contractual and legal obligation;
Enhancing User Experience: To analyse user behaviour and preferences for improving our Services and user experience and to be able to provide location-specific services; and
Providing alerts/notifications: To effectively communicate with you through emails/SMS/notifications through the Website to inform you about any other new Services that we may from time to time develop.
You consent and recognize that your Personal Information may be disclosed on our Website authorised by you for the purpose of utilising our Services. Additionally, you agree and acknowledge that we are permitted to communicate with you through messaging, calls, emails, or other means, to facilitate the performance of our Services wherever necessary.
Our Website is designed to support a user-friendly and secure environment for individuals aged 18 years or above, of all genders.
WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH AND WHY?
To facilitate our Services and enhance user experience, we may share Personal Information with the following entities-
Transactions: We may share your Personal Information necessary for transaction processing with our trusted financial or payment gateway partner;
Third-party Service Providers: We engage the services of third parties to carry out various functions on our behalf such as order fulfilment for products or services, package delivery, postal and email communications, data analysis, marketing support, generating search results and links (including paid listings and links), payment processing, content transmission, credit risk assessment, and customer service. While these third-party service providers have access to the necessary Personal Information to fulfil their functions, they are prohibited from using it for any other purposes. Moreover, they are obligated to process the Personal Information in compliance with applicable laws;
Business Transfers: In the course of our business development, we may engage in the sale or acquisition of other businesses or services. In such transactions, user information is typically considered one of the transferred business assets but continues to be governed by the commitments outlined in any pre-existing Privacy Policy, unless the user provides alternative consent. Additionally, in the unlikely scenario of the acquisition of the Company, any of its affiliates, or a substantial portion of their assets, user information will naturally be among the transferred assets;
Legal Compliance: In compliance with applicable laws and regulations, we may disclose Personal Information to government entities or regulatory authorities when required with/without any notice/intimation to you. This includes instances where such disclosures are necessary for legal proceedings, investigations, or to meet regulatory obligations. Also, we may share any information about you with government and law enforcement agencies without your permission as may be considered necessary or appropriate by us to respond to valid claims and legal processes, to protect our property and rights or the property or rights of a third party, to protect the safety of the public or any person, or to prevent or stop any illegal, unethical or legally actionable activity;
Service Improvement: We may share certain aggregated, anonymized information with third parties (for example, for Google Analytics) in order to assess the Website usage and information pertaining to the ease of navigation;
Advertisements: We use third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to the Website and other websites in order to provide personalised advertisements about goods and services of interest to you.
Collaborations: We may share your Personal Information with reputable partners to facilitate joint initiatives, promotions, or integrated services;
Growth and Expansion: As our Website evolves and expands, there may be instances where sharing Personal Information with new entities or parties becomes necessary for the enhancement of our Services. Any such sharing will be carried out with the utmost consideration for user privacy and in accordance with relevant legal frameworks.
We do not ever sell or rent your Personal Information without your express approval.
HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?
In compliance with applicable laws, we retain your Personal Information for a duration no longer than necessary for the purpose for which it was collected or as mandated by relevant laws. However, certain data related to you may be retained beyond this period if we reasonably believe it is necessary to prevent fraud, mitigate potential abuse, allow us to exercise our legal rights, defend against legal claims, or fulfil other legitimate purposes required by law. Additionally, we may continue to retain your Personal Information in anonymized form for analytical and research purposes.
HOW DO WE PROVIDE FOR THE SECURITY OF YOUR PERSONAL INFORMATION WITH US?
We prioritise the security of your data, utilising as our platform, known for its GDPR-compliant data storage and built-in protections. We implement reasonable physical, electronic, and procedural safeguards to ensure the confidentiality and integrity of your information. Accessing your account information is facilitated through a secure server, and once in our possession, your data is subject to strict security guidelines to prevent unauthorised access.
While we take comprehensive measures to safeguard your information, users acknowledge and accept the inherent security implications of data transmission over the Internet and the World Wide Web. Despite our efforts, complete security cannot be guaranteed, and inherent risks persist. Users bear the responsibility of safeguarding login and password records for their Accounts. We remain committed to continually enhancing our security protocols to address emerging threats and maintain the trust of our users.
WHAT ARE YOUR RIGHTS AS A DATA PRINCIPAL?
You, as a data principal, have certain rights to your Personal Information with us, as under:
Right to access: You can access the information that has been retained by us by visiting your profile section on the Website, which would display information supplied by you to us. The information that you shall find in that section would be your Personal Information such as your name, email, contact details, age, etc;
Right to withdraw consent: The consent that you provide for the collection, use, and disclosure of your Personal Information will remain valid until such time it is withdrawn by you in writing. If you withdraw your consent, we will stop processing the relevant Personal Information except to the extent that we have other grounds for processing such Personal Information under applicable laws. We will respond to your request within a reasonable timeframe. You may withdraw your consent at any time by contacting us; and
Right to correction: You are responsible for maintaining the accuracy of the information you submit to us, including but not limited to your contact information provided as part of Account registration. If you wish to make a request to correct or update any of the Personal Information that we hold about you, you may update your information through a convenient automated data deletion form which is available within your user dashboard. For any necessary updates or corrections to your Personal Information, users can easily modify details using the provided dashboard functionalities.
ARE CHILDREN ALLOWED TO USE OUR WEBSITE AND/OR SERVICES?
We do not sell products for purchase by children. If you are under the age of 18 years, you may use our Website and/or Services only with the involvement of a parent or guardian.
HOW ARE CHANGES MADE TO THIS POLICY?
This Policy may be updated at our sole discretion or due to changes in the law. Such changes, unless otherwise stated, will be effective from the day and date of posting on the Website. We reserve the right to update the Policy without obligation to notify users. It is recommended to regularly review this Policy for any changes, as your continued access and use of the Website will be considered your approval and acceptance of all modifications to this Policy. In cases where applicable law mandates, we may notify you of updates through email. If you do not agree with this Policy governing our Website, please refrain from using the Website or the Services provided by us.
HOW CAN YOU CONTACT US?
Should you need additional information or have any questions or complaints regarding the handling of your Personal Information, please reach out to us in writing at:
Email: contact@lighthousefnb.com.