Terms of Service

This document is an electronic record in terms of the Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, Privacy Policy, and Terms of Service for access or usage of domain name (www.lighthousefnb.com) (referred to as the “Website” in these Terms).

The website www.lighthousefnb.ai (“Lighthouse FnB”) is owned and operated by Parth Greenergy Private Limited (“Company” or “us” or “we” or “our“), having its registered office at 1003, Tower 12, Unitech Fresco, Nirvana Country, Sector 50, Gurugram, Haryana-122018. We are an online marketplace, operating as a technology platform supporting the food and beverage sector, that allows buyers and sellers to securely sign up and participate in the online buying or selling of both new and refurbished commercial kitchen furniture, equipment and smallware (the “Services”).

Your use of the Website and Services and tools is governed by the following Terms of Service (the “Terms”) as applicable to the Website including the applicable policies which are incorporated herein by way of reference. If you transact on the Website, you shall be subject to these Terms as well as the policies that are applicable to the Website for such transactions. 

For the purpose of these Terms, wherever the context so requires “you” or “user” shall mean any natural or legal person who accesses or uses our Website or has agreed to become a buyer or seller on the Website by registering with us through their device. The applicability of these Terms extends to users regardless of the device type used for accessing our Website, whether it be a laptop/desktop or a mobile/tablet device.

Further, for the sake of brevity, in applicable contexts, the term “transaction” is defined as the utilization of the Services, initiation of an order, and the facilitation of payment through electronic means and accepted payment methods.

ACCESSING, BROWSING, OR OTHERWISE USING THE WEBSITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS, SO PLEASE READ THE TERMS CAREFULLY BEFORE PROCEEDING. By impliedly or expressly accepting these Terms, you also accept and agree to be bound by our Policies ((including but not limited to the Privacy Policy) as amended from time to time. If you do not agree with anything provided herein, please do not use or access our Website and/or Services.

We reserve the unilateral right to change the particulars contained in these Terms from time to time, without notice to you and in our sole discretion. If we make any such revision in these Terms, we will update the effective date above and the revised Terms shall be effective from such date. You are required to frequently check these Terms and their effective date to understand the terms and conditions that apply to your use of our Services. Your continued use of the Services following such modification constitutes your acceptance of the modified Terms of Service, whether or not you have read them.

Further, we may change, suspend, and/or discontinue the Services at any time, including the availability of any feature, database, and content on the Website. We may also restrict users’ access to parts and/or all of the Services without notice and/or liability to the users.

  1. WEBSITE

The Website functions as an aggregator where users can view listed products and the product description, place orders, and make payments through our secured payment gateway partners. While we oversee the transaction process, it is important to note that we explicitly disclaim involvement in any transactional agreements, including sales or supplies of goods or services, taking place on the Website. We neither control nor assume liability for the quality, safety, genuineness, lawfulness, or availability of products listed on the Website. Our role remains facilitative, ensuring a seamless transaction experience without creating a formal partnership, joint venture, or collaborative business relationship between the Company and any other party.

  1. USER ELIGIBILITY
  1. Our Services are directed to be used by adults who are eighteen (18) years of age and above, and who can form legal contracts under applicable laws. By using the Website, it is assumed that you are competent to form legally binding contracts under applicable local laws of your native country. If a user lacks the competence to enter into a valid contract, they are prohibited from engaging in any activities on the Website. By visiting, dealing, or transacting on the Website, the user implicitly represents that they possess the legal competence to enter into valid contracts under the applicable laws.
  2. If you are a minor i.e. under the age of eighteen (18) years, you may use the Website or access content on the Website only under the supervision and prior consent/ permission of a parent or legal guardian.
  3. As a minor, if you wish to transact on the Website, such transaction on the Website may be made by your legal guardian or parents. We reserve the right to refuse to provide you with access to the Website if it is brought to our notice or if it is discovered that you are under the age of eighteen (18) years of age and transacting on the Website.
  1. USER ACCOUNT AND REGISTRATION DATA
  1. User shall be entitled to use the Website for any online shopping and transacting after getting himself/herself registered on the Website by furnishing all relevant information required on the Website and creating a user account (“Account”). The user shall be solely responsible for the confidentiality of their username and password.
  2. You must maintain confidentiality of the Account information for all the activities that occur under your Account. You must not share your login details, ie, username and password of your Account with any other person, else it would be considered a breach of these Terms.
  3. Your mobile phone number and/or e-mail address are treated as your primary identifier on the Website. It is your responsibility to ensure that your mobile phone number and your email address are up to date on the Website at all times. You agree to notify us promptly if your mobile phone number or e-mail address are changed by updating the same on the Website through a one-time password verification.
  4. The user is prohibited from (a) selecting a username, mobile number, and/or email ID with the intent to impersonate another person, or (b) using a username that infringes upon the rights of another person without proper authorization. In such a case, we retain the discretion to refuse registration or cancel a user ID at our discretion.
  5. The user shall be solely responsible for the accuracy and correctness of all such details/information given by the user during registration. If we have reason to doubt the correctness of any details/information furnished by you or in case any information furnished by you is found incorrect, false, or misleading, we reserve the right to cancel or suspend the registration of the user permanently or for such period as we deem fit.
  6. If you share or allow others to have access to your Account on the Website, by creating separate profiles under your Account, or otherwise, they will be able to view and access your Account information. You assume exclusive liability and responsibility for all activities conducted under your Account, as well as any resulting consequences.
  7. You acknowledge and agree that we shall not bear any liability or responsibility for the activities or consequences arising from the use or misuse of any information under your Account, including without limitation, situations where you have neglected to update your mobile phone number and/or email address on the Website.
  8. You agree to: (a) diligently log out from your Account at the conclusion of each session; and (b) promptly inform us of any unauthorised use of your Account. In the event of a suspected security breach or misuse of your Account, we reserve the right to request a password change or suspend your Account, without incurring any liability to the Company, for a duration deemed appropriate in the circumstances. We disclaim any responsibility for any loss or damage resulting from your non-compliance with this provision.
  1. WEBSITE CONTENT
  1. The Website and its Content shall only be used in accordance with the Terms outlined herein. All products/materials displayed on the Website and the Website itself are protected by intellectual property rights owned by the Company (as applicable), its subsidiaries, affiliates, associate companies, contractors, partners, and/or suppliers as the case may be. 
  2. Except as expressly provided in these Terms, no part of the Website and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, or distributed in any way to any other computer, server, website or another medium for publication or distribution or for any commercial enterprise, without our express prior written consent.
  3. You are permitted to utilise information regarding the products and Services offered on the Website for downloading, under the condition that you: (1) employ such information solely for personal, non-commercial informational purposes without copying or posting it on any networked computer or broadcasting it in any media, (2) refrain from making modifications to any such information, and (3) abstain from providing any additional representations or warranties concerning such information.
  4. You shall be responsible for any notes, messages, emails, reviews, ratings, photos, drawings, profiles, opinions, ideas, images, videos, audio files, or other materials or information posted or transmitted to the Website (the  “Content“). Such Content will become our property, and you hereby grant us worldwide, perpetual, and transferable rights to such Content. We are entitled, in line with our Privacy Policy as adopted in accordance with applicable law, to use the Content or any of its elements for any purpose indefinitely. This includes but is not limited to, promotional and advertising purposes across any media now known or hereafter devised, including the creation of derivative works incorporating the Content you provide. You acknowledge that any Content you post may be utilised by us, consistent with our Privacy Policy on the Website as outlined herein, and you shall not be entitled to any payment or other compensation for such use.
  5. The user acknowledges that we may or may not pre-screen Content. However, we retain the right (but are not obligated) to pre-screen, refuse, or remove any Content and/or products from the Website at any time, for any reason. This includes, but is not limited to, instances where we receive claims, allegations, or complaints from third parties and/or authorities related to such Content, or for no reason at all.
  1. ORDERS
  1. Placing Orders: We allow you to place orders for the products listed on the Website and facilitate the placement of your orders, subject to these Terms. Your order on the Website is only an “offer” to buy and shall be subject to confirmation by the seller. An order once confirmed by the seller shall be treated as final. Where applicable, the amount of the order may include shipment charges and applicable taxes. Further, the buyers are obligated to furnish their business details, such as GST, PAN, etc., at the point of order placement for the purpose of authentication and validation of the user’s information. The furnished information and documents undergo verification during the conclusive stage of order placement.
  2. Fulfilment of Orders: Fulfilment of orders placed on the Website is the sole responsibility of the seller. We are merely an aggregator providing service to the users, providing security of payment, and assisting in the delivery of such orders. 
  3. Coupons and Discounts: We allow the buyers to avail of promotional discounts and coupon codes during the checkout process, each governed by specific terms and conditions. These include details on usage, limitations, applicability, restrictions, and validity. We reserve the right to update these terms based on factors such as usage patterns, regulatory requirements, and other considerations, with changes communicated to users without prior notice.
  1. PAYMENT TERMS
  1. Users are authorised to use valid credit/debit cards, or any other accepted payment methods, including online banking facilities, for transactional activities on our Website. Users are required to provide accurate and complete details of their credit/debit cards or online banking accounts. It is the user’s responsibility to ensure the correctness of the information provided, and any incurred costs, expenses, losses, or damages resulting from the submission of incorrect details are solely the user’s responsibility. 
  2. We disclaim any responsibility and liability for any loss or damage incurred by users during the utilisation of available payment methods on the Website. This includes but is not limited to, instances such as:
    1. Lack of authorization for a transaction;
    2. Exceeding the mutually agreed preset limit between the user and the respective bank;
    3. Payment issues arising from the transaction; and/or
    4. Transaction being declined due to any other reasons.
  3. All payments made against the purchases on the Website by you shall be compulsorily in Indian Rupees. The Website will not facilitate transactions concerning any other form of currency with respect to the purchases made on the Website.
  4. Prior to shipping or delivering your order, the seller may request you to furnish supporting documents, such as government-issued ID and address proof, to validate the ownership of the payment instrument used for the purchase. This measure is implemented in the interest of creating a secure online shopping environment for our users.
  5. The transactions, and all commercial terms, including the delivery and dispatch of products, are based on principal-to-principal bipartite contractual obligations between the buyer and the seller. The payment facility is utilised by the buyer and seller to facilitate the completion of the transaction. It is important to note that the use of the payment facility does not impose any liability on us for issues such as non-delivery, non-receipt, non-payment, damage, breach of representations and warranties, non-provision of after-sales or warranty services, or fraud related to the products listed on the Website.
  6. By accepting these Terms, you expressly authorise us and our service providers to electronically collect, process, facilitate, and remit payments, including the transaction amount, through electronic means between users on the Website. It is essential to understand that your relationship with us is based on a principal-to-principal arrangement. By agreeing to these Terms, you acknowledge that we operate as an aggregator, with no control or liability for the products listed on our Website and paid for through the payment facility. We do not guarantee the identity of any user and do not ensure the completion of transactions between buyers and sellers.
  7. You acknowledge, understand, and agree that the payment facility provided by us constitutes neither a banking nor financial service. Instead, we function as a facilitator, offering an electronic, automated online payment, and remittance facility for transactions on the Website through the existing authorized banking infrastructure and credit card payment gateway networks. It is imperative to clarify that, in providing the payment facility, we assume neither the role of a trustee nor engage in a fiduciary capacity concerning the transaction, thereby absolving itself from such responsibilities.
  8. We use [Stripe] as a provider for payment gateway services on the Website. You acknowledge and agree that any payment made on the Website shall also be subject to the terms and conditions of [Stripe] which can be found [here].
  9. We affirm that the information provided by the user in this regard will be treated as confidential and will not be divulged to any third party, except as necessitated by the applicable laws, regulations, and/or processes of any government authority, and/or in connection with any judicial proceedings pertaining to legal actions, suits, and/or proceedings arising from or related to these Terms.
  10. We diligently report and pursue both confirmed and suspected instances of credit/debit card fraud. We may request additional authorization from the user, including but not limited to telephone confirmation of the order and/or other pertinent information. The decision to seek further authorization rests solely with us. We retain the right to annul, postpone, decline delivery, or retract any order in case of suspected fraud. We shall not be held liable to the user for any losses arising from such cancellation.
  11. During the order process, we collect specific information such as user ID, time, date, IP address, and other relevant details aimed at identifying individuals involved in fraudulent activities. In cases where an order is suspected to be fraudulent, all records will be provided, with or without a subpoena, to law enforcement agencies and the credit/debit card company for a thorough fraud investigation. We are committed to collaborating with authorities to ensure the prosecution of offenders to the maximum extent permitted by law.
  12. Payment Facility for Buyers:
    1. As a buyer, you acknowledge that when initiating a transaction, you are entering into a legally binding and enforceable contract with the seller. This contract entails the purchase of products from the seller using the payment facility. You are obligated to pay the transaction amount through your issuing bank to the seller via the payment facility. This establishes a clear legal framework for the transaction.
    2. We retain the right to set restrictions on the number of attempts that the Website may accept from an individual utilising a valid credit/debit card and valid bank account or any other approved financial instrument. This encompasses transactions conducted through payment aggregators or any facility authorised by the Reserve Bank of India to provide support for the collection and remittance of payments. Furthermore, we reserve the right to decline processing transactions that surpass these predefined limits.
    3. We reserve the right to postpone the notification of payment confirmation in cases it is found to be suspicious or for buyers engaged in high transaction volumes, ensuring the safety of the transaction and transaction amount. Furthermore, we may retain the transaction amount and refrain from instructing the seller to dispatch or remit the purchased item. We may be required to cooperate with law enforcement officials, redirecting the funds to them (instead of issuing a refund to the buyer) upon their request or in the event of the buyer’s involvement in any form of illegal activity.
    4. The users acknowledge that we will not be liable for any damages, interests, claims, etc., resulting from the non-processing or any delay in the processing of a transaction or transaction amount, which is beyond our control.
  13. Taxes: You are responsible for the payment of all fees, costs, and charges associated with the purchase of products from us, and you agree to bear any and all applicable taxes, including but not limited to VAT/CST, service tax, GST, duties, and cesses, etc.
  14. Compliance with Laws: Users shall comply with all applicable laws, including but not limited to the Foreign Exchange Management Act, 1999, rules and notifications issued thereunder, the Master Circulars / Directions as may be issued by the Reserve Bank of India, Customs Act, 1962, Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made thereunder, Foreign Contribution Regulation Act, 1976 and the rules made thereunder, and the Income Tax Act, 1961 and the rules made thereunder, for using the payment facility and our Website.
  1. REPLACEMENT
  1. The exchange or replacement of all products shall be governed by the applicable replacement policy of the seller.
  2. Free Replacement: If at the time of delivery and/or within the applicable return policy period, any defect is found, then the buyer of the product(s) can ask for free replacement of the product(s) from the seller subject to the replacement policy of the seller and the following terms and conditions:
    1. The buyer shall notify the seller of any defects in the product(s) at the time of delivery of the product(s) and/or within the applicable return policy period and the same product(s) will be replaced in return for the defective product(s).
    2. Replacement can be for the entire product(s) or part(s) of the product subject to availability of the same with the seller.
  3. In the following instances, the purchased products shall not be eligible for replacement:
    1. Damages due to misuse of product;
    2. Incidental damage due to malfunctioning of product;
    3. Any item which has been used/installed;
    4. Products with tampered or missing serial/UPC (Universal Product Code) numbers;
    5. Any damage/defect that is not covered under the manufacturer’s warranty; and/or
    6. Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product/s delivered;
  4. A free replacement cannot be initiated for an item that has undergone a prior return and replacement process. In instances where the item is lacking parts or accessories, it is advisable to reach out to the manufacturer for necessary support. Manufacturer contact details are typically available on the item’s packaging or accompanying documentation. Should your item not qualify for a no-cost replacement for any reason, you retain the option to return it for a refund in accordance with our Return and Refund Policy.
  5. Original tags and packaging should be intact. For items that come in branded packaging, the box should be undamaged.
  6. In the case of branded standard products, the specifications and standards governing replacements are defined solely by the manufacturer. We function as a facilitator in this context and do not hold decision-making authority over the criteria for these products. Users are advised to refer to the manufacturer’s replacement policy for detailed information on any matters related to branded standard products.
  7. Please note that replacement cannot be delivered to a different address. We recommend returning the item for a refund and placing a new order with the new address.
  8. The aforesaid terms and conditions with respect to replacement shall be referred to as “Replacement Policy.”
  1. RETURN AND REFUND
  1. The users have the option to initiate returns for the products purchased from the Website, with the exception of those explicitly designated as non-returnable. 
  2. Upon initiating a return for eligible items, you may request refunds, which are processed back to your credit cards, debit cards, net banking, or bank accounts (NEFT) within 14 days after we receive and process your return. For further information, please refer to our Return and Refund Policy available on our Website.
  1. CANCELLATION

Users are eligible to cancel orders in accordance with the provisions outlined in our Cancellation Policy. For a detailed understanding, please refer to the policy available on our Website.

  1. TERMS OF SALE
  1. This section deals with conditions relating to the sale of products on the Website by us.
  2. Your order serves as an offer to purchase the product(s). Upon placing an order to buy a product from us, you will receive an email confirming the receipt of your order, providing details of your order. This order confirmation email serves as an acknowledgment that we have received your order but does not confirm acceptance of your offer to buy the product(s) ordered. The acceptance of your offer, and the conclusion of the contract of sale for the ordered product, occurs only when the product is dispatched to you. A confirmation email will be sent to you upon dispatch. If your order is dispatched in multiple packages, you may receive separate dispatch confirmation emails for each package. Each dispatch confirmation email and its corresponding dispatch will constitute a separate contract of sale between you and us for the product(s) specified in that particular dispatch confirmation email.
  3. Please note that the products are sold only in quantities as provided in the terms and conditions of the seller. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders hit a quantity limit as set by the seller.
  4. We do not make any representation or warranty as to specifics (such as quality, value, salability, etc) of the products proposed to be sold or offered to be sold or purchased on the Website. We do not implicitly or explicitly support or endorse the sale or purchase of any products on the Website. Further, we accept no liability for any errors or omissions, whether on behalf of the seller or other third parties.
  5. We are not responsible for any non-performance or breach of any contract entered into between buyers and sellers. We cannot and do not guarantee that the concerned buyers and/or sellers will perform any transaction concluded on the Website. We shall not and are not required to mediate or resolve any dispute or disagreement between buyers and sellers.
  6. We do not at any point of time during any transaction between buyer and seller on the Website come into or take possession of any of the products or Services offered by the seller nor do We at any point gain title to or have any rights or claims over the products or Services offered by the seller to the buyer.
  7. We are not responsible for the unsatisfactory or delayed performance of Services or damages or delays as a result of products that are out of stock, unavailable, or back-ordered.
  8. The Website is only an e-commerce platform that can be utilised by users to consume Services. We are only providing an online platform for communication and it is agreed that the contract for the sale of any of the products or Services shall be a strictly bipartite contract between the seller and the buyer.
  1. LICENCE FOR WEBSITE ACCESS

Subject to your compliance with these Terms and the payment of applicable fees, if any, we provide you with a limited licence to access and make personal use of this Website. However, you are not authorised to download any content (other than page caching) or modify the Website, or any portion of it, except with our express written consent. This licence explicitly excludes any resale or commercial use of this Website or its contents, the collection and use of any product listings, descriptions, or prices, any derivative use of this Website or its contents, any downloading or copying of Account information for the benefit of another seller, or any use of data mining, robots, or similar data gathering and extraction tools.

  1. USER REPRESENTATIONS 
  1. By using the Website, you represent and warrant that:
    1. all the information you submit will be true, accurate, current, and complete;
    2. you will maintain the accuracy of such information and promptly update such information as necessary;
    3. you have the legal capacity and you agree to comply with these Terms;
    4. Your use of the Website shall be solely for your own purposes and you shall not authorise others to use your Account;
    5. If you register on our Website as the representative of any entity, you represent that you are authorised to act on behalf of such entity and that such entity shall be bound to comply with these Terms upon your acceptance of these Terms;
    6. you are not a minor in the jurisdiction in which you reside; 
    7. you will not access the Website through automated or non-human means, whether through a bot, script, or otherwise;
    8. you will not use the Website for any illegal or unauthorised purpose; and
    9. your use of the Website will not violate any applicable law or regulation.
  1. YOUR USE OF THE WEBSITE

You agree, undertake, and confirm that your use of the Website shall be strictly governed by the following binding principles:

  1. You are prohibited from hosting, exhibiting, uploading, altering, publishing, transmitting, revising, or disseminating any information that:
    1. belongs to another person without having the rightful authority;
    2. is excessively detrimental, vexatious, defamatory, obscene, pornographic, libellous, intrusive of someone’s privacy, abhorrent, or racially, ethnically objectionable, denigrating, related to or endorsing money laundering or gambling, or in any way illegal; or unlawfully menacing or unlawfully causing harassment, including but not limited to “indecent representation of women” as per the Indecent Representation of Women (Prohibition) Act, 1986;
    3. harasses or advocates harassment of another person;
    4. is deceptive or misleading  in any manner;
    5. is overtly offensive to the online community, encompassing sexually explicit content or content that advocates obscenity, racism, bigotry, hatred, or physical harm towards any group or individual;
    6. promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous;
    7. involves the transmission of “junk mail”, “chain letters”, or unsolicited mass mailing or “spamming”;
    8. infringes upon or violates any third party’s rights [including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorised disclosure of a person’s name, email address, physical address, or phone number), or rights of publicity];
    9. includes restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page);
    10. offers material that exploits people in a sexual, violent, or otherwise inappropriate manner or solicits personal information from anyone;
    11. offers instructional information about illegal activities, such as violating someone’s privacy, or providing or creating computer viruses;
    12. includes videos, photographs, or images of another person, whether a minor or an adult;
    13. harms minors in any way;
    14. impersonates any other person;
    15. attempts to gain unauthorised access or exceeds the scope of authorised access to the Website, including profiles, Account information, or other areas of the Website, or solicits passwords or personal identifying information for commercial or unlawful purposes from other users;
    16. interferes with another user’s use and enjoyment of the Website or infringes on any other individual’s use and enjoyment of similar services;
    17. refers to any Website or URL that, in our sole discretion, contains material that is inappropriate for the Website or contains content that would be prohibited, or violates the spirit of this Terms;
    18. deceives or misleads the users regarding the origin of such messages or conveys any information that is profoundly offensive or menacing;
    19. contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer resource; or contains any trojan horses, worms, time bombs, cancelbots, easter eggs, or other computer programming routines that may damage, detrimentally interfere with, diminish the value of, secretly intercept or expropriate any system, data or personal information;
    20. infringes any patent, trademark, copyright, or other proprietary rights or third party’s trade secrets or rights of publicity or privacy or is fraudulent or involves the sale of counterfeit or stolen products;
    21. directly or indirectly, offers, attempts to offer, trades, or attempts to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation, or guideline for the time being in force.
  2. You are strictly prohibited from attempting unauthorised access to any part of the Website, connected systems, networks, servers, computers, or services provided through the Website using hacking, password “mining,” or any other illegitimate means.
  3. You are expressly forbidden from engaging in activities such as probing, scanning, or testing the security of the Website or any connected networks. Furthermore, unauthorised attempts to breach security measures or authentication protocols on the Website or associated networks are strictly prohibited. Any efforts to conduct reverse look-ups or trace information on other users or visitors to reveal details beyond your own information are not allowed. Exploiting the Website or its services for purposes other than accessing your own information is a violation of these Terms.
  4. If you opt to explore or conduct transactions on the Website using the voice command-based shopping feature, you acknowledge and consent to us and/or our affiliates collecting, storing, and utilising your voice inputs for customization, enhanced functionality, and the improvement of our Services. The use of your voice data will adhere to our Privacy Policy. It is understood that the use of this feature is limited to Indian territory. Note that this feature may not be available on certain devices. We retain the right to modify, enhance, suspend, or discontinue this feature, or any part of it, without prior notice. Your ongoing use of this feature implies your acceptance of the associated Terms.
  1. COMMUNICATIONS

While utilising the Website or transmitting emails or other data, information, or communication to us, you acknowledge and consent that you are engaging with us through electronic records. You agree to receive communications via electronic records from us periodically and as necessary. Our communication with you may occur through email or any other mode of communication, electronic or otherwise.

  1. REVIEWS, COMMENTS, AND OTHER CONTENT
  1. Website users have the option to post reviews, comments, and other content, as well as send communications and submit suggestions, ideas, questions, or additional information, provided that the content aligns with Clause 13 of these Terms. Failure to adhere to these guidelines may result in us exercising the right (but not an obligation) to remove, refuse, delete, or edit any content. In our sole judgement, if content violates these Terms, we also reserve the right to terminate your permission to access or use this Website.
  2. If you do post content or submit material on the Website, you:
    1. grant us and our affiliates a non-exclusive, royalty-free, irrevocable, perpetual, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and
    2. We retain the right to use the name that you submit in connection with such content if they choose.
  3. You warrant that you possess or otherwise hold all the rights to the content you post or provide on the Website. As of the submission date of the content or material to us, you affirm that:
    1. the content and material is accurate; 
    2. the use of the content and material you provide complies with all our policies or guidelines and will not cause harm to any person or entity (including non-defamatory content);
    3. the content is lawful;
    4. You agree to indemnify us for any claims brought by a third party against us arising from or in connection with a breach of these warranties.
  1. CLAIMS AGAINST OBJECTIONABLE CONTENT
  1. While you have the option to refer to the product specification page on the Website to review any product details provided by the seller, including but not limited to:
    1. The total price in a single figure for any goods or services, along with the breakup of the price, displaying all mandatory and voluntary charges such as delivery charges and applicable taxes, as applicable. These details will also be available on the invoice issued to you;
    2. Mandatory notices and information mandated by applicable laws, as well as the expiry date of the goods being offered for sale, where applicable;
    3. Goods and services offered for sale by the seller, including the country of origin, which is essential for enabling the consumer to make an informed decision at the pre-purchase stage; and/or
    4. Importer information and guarantees related to the authenticity or genuineness of the imported products;

if you encounter objectionable content (including content which falls within the provisions of Clause 13), please contact us at contact@lighthousefnb.com. 

  1. CHARGES

We may impose a nominal fee for accessing and making purchases on the Website. The fee is subject to change at our discretion with the Website reserving the right to modify existing Services/fees or introduce new Services/fees. In the event of such changes, we may introduce fees for new Services or amend/introduce fees for existing Services. Any modifications to the fees will be communicated through postings on the Website, and these changes will be effective immediately upon posting. All fees will be quoted in Indian Rupees until otherwise specified by us. Users are solely responsible for ensuring compliance with all applicable laws, including those in India, regarding payments.

  1. PROFANITY POLICY
  1. We strictly prohibit the use of racist, hateful, sexual, or obscene language in any public area on the Website. This policy encompasses text within listings, on seller pages, and all other sections of the Website that may be viewed by other users. Users are encouraged to report any violations of this policy for prompt review, including without limitation:
    1. offensive display names; and/or
    2. offensive language in a listing or otherwise.
  2. If any feedback comment, communication between users on the Website, or email exchange related to transactions conducted on the Website includes profanity, users are encouraged to submit a formal request at contact@lighthousefnb.com.
  3. Disciplinary action may result in the indefinite suspension of a user’s Account, temporary suspension, or a formal warning.
  1. EMAIL ABUSE AND THREAT POLICY
  1. Private communication, including email correspondence, conducted by users is not directly regulated by us. We strongly encourage our users to maintain a professional, courteous, and respectful tone when communicating via email. While we generally do not intervene in private communications, we will thoroughly investigate and take appropriate action against certain types of unwanted emails that violate any or all of our policies.
  2. One such violation includes without limitation, spoof (fake) emails. It is essential to note that we will never request sensitive information from you through email. If you ever receive a spoof email claiming to be from us and asking for sensitive information, we urge you to promptly report it to us on contact@lighthousefnb.com for further investigation and necessary action.
  1. FAIR USAGE POLICY

In our continuous efforts to provide an optimal user experience, we monitor user behaviour on our Website. This involves maintaining records of buyers’ order history and other details related to the usage of the Website. This practice is in place to ensure that all buyers engage with our services in good faith.

In cases where there is evidence of abuse of our Website, or a violation of these Terms, including instances of excessive returns or unwarranted refusal to accept shipments that are not incorrect or defective, we reserve the right to discontinue providing our Services to the user. 

  1. INTELLECTUAL PROPERTY
  1. This Website is under our control and operation, and the products are sold by respective sellers. All content on this Website, including images, illustrations, audio clips, and video clips, is protected by copyrights, trademarks, and other intellectual property rights. The material on the Website is intended solely for your personal, non-commercial use.
  2. You are strictly prohibited from copying, reproducing, republishing, uploading, posting, transmitting, or distributing such material in any manner, whether directly or indirectly, including through email or other electronic means. Additionally, you must not assist any other person in undertaking such actions. Modification of the materials, use of the materials on any other website or networked computer environment, or utilisation of the materials for any purpose other than personal, non-commercial use, without the prior written consent of the owner, is a violation of copyrights, trademarks, and other proprietary rights and is strictly prohibited.
  3. Any use for which you receive remuneration, whether in monetary form or otherwise, is considered a commercial use under the terms of this section.
  4. We grant users a limited, non-exclusive, non-transferable licence to access and use our Website strictly for the purposes provided for on the Website or these Terms. This licence explicitly does not confer any ownership rights to users, and any unauthorised use constitutes a material breach of these Terms.
  5. We respect the intellectual property rights of others, and users are expected to do the same. In case you believe that your intellectual property rights have been used inappropriately, please reach out to us at contact@lighthousefnb.com. 
  1. PRIVACY

Please review our Privacy Policy which not only governs your visit to our Website but also outlines our practices. Any personal information or data shared by you with us while using the Website is handled with utmost confidentiality and is strictly in accordance with the Privacy Policy, as well as applicable laws and regulations. If you object to the transfer or use of your information, we kindly advise against using the website.

  1. DISPUTE RESOLUTION
  1. We strive for smooth transactions, but we recognize that occasional issues may arise for both buyers and sellers. Our dispute resolution process is designed to address such situations and facilitate resolutions in a fair and transparent manner.
  2. Dispute: It shall mean a disagreement between a buyer and a seller regarding a transaction conducted on the Website. They are raised at the transaction level.
  3. The potential dispute may include, but is not limited to:
    1. Wrong item received;
    2. Item not as described;
    3. Damaged or seal broken on the product;
    4. Part/Accessory missing;
    5. Item not compatible;
    6. Seller description/specification wrong;
    7. Defective (functional issues), etc.
  4. If a seller rejects a return request, and the buyer raises a dispute, we will mediate to resolve it. If the resolution favours the buyer, a refund is issued upon product return. Conversely, if the resolution favours the seller, the buyer is not entitled to any refund.
  5. The dispute resolution process primarily involves buyers and sellers. We, acting as an aggregator, ensure accurate information on our Website and expect sellers to fulfil service terms. Failure to comply may result in delisting sellers and imposing penalties when deemed necessary.
  6. The users can reach out to us at contact@lighthousefnb.com, in case the issue stands unresolved.
  1. LINKS TO THE THIRD PARTY SITES
  1. We may provide links to third-party sites on our Website as a convenience to user(s). You hereby acknowledge that when you access third-party sites, you do so at your own risk.
  2. You understand that external sites are beyond our control, and we are not accountable for the content, functionality, accuracy, legality, appropriateness, or any other aspect of such external websites or resources. The inclusion of any link does not imply endorsement or sponsorship by us or any association with its operators.
  3. We may provide access to Services, products, and/or software from external or third-party service providers, seamlessly integrated into our Website. Users acknowledge and agree that any issues or non-performance of such services, products, and/or software will be addressed on a best-effort basis, subject to the pass-through obligations as agreed with the external/third-party service providers.
  4. Users are advised to exercise caution when navigating external sites and using integrated services and carefully review the terms and conditions and privacy policies of all off-website pages and other websites that they visit.
  5. We reserve the right to modify or remove links to third-party sites and services at any time without notice. Continued use of our Website constitutes acceptance of any modifications to the links provided.
  6. Users acknowledge that we collaborate with external or third-party service providers to enhance the user experience. Any collaborative efforts aim to improve services but are subject to the terms and conditions agreed upon with the respective service providers.
  7. Users will be notified when they are leaving our Website and redirected to access a third-party site or service. Additionally, we are not responsible for any content, advertisements, products, or other materials available on external sites or through integrated services.
  8. DISCLAIMER OF WARRANTIES
  1. The User acknowledges that we lack control over and hold no obligation to intervene in the manner in which the users may use the Content on he Website or the Content which the users may upload, post, transmit, or contribute via the Website and Services. The user understands and accepts that we are not responsible for the effects which the products or Content may have on the user or any third party, how the user interprets and uses the products, or the actions the user may take based on exposure to the products or Content.
  2. By using the Website and Services, the user releases us from any liability associated with the acquisition or non-acquisition of products or Content through the Website and Services. It is acknowledged that the Website and Services may lead users to sites or services containing information that some individuals may find offensive or inappropriate. We disclaim any responsibility or liability for the accuracy, copyright compliance, legality, decency, or durability of the products and material contained in, or accessed or purchased through, these external sites and services.
  3. The services, products, materials, information, content, Website, and any software are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, except for those explicitly provided by the sellers. This includes but is not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement, except as provided in the warranty terms of the respective products offered by their manufacturers.
  4. Although we have taken adequate safeguards, we make no guarantee of confidentiality and/or privacy of any communication or information transmitted on the Website and/or for the services and/or any website linked to the Website. Users use this Website and/or services at his/her own risk in accordance with our Privacy Policy.
  1. LIMITATION OF LIABILITY
  1. We bear no responsibility for any secondary, resultant, or incidental harm that may occur due to the utilisation or inability to utilise the Website and/or Services. 
  2. In no event will we and/or our affiliates, or contractors be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the Website and/or Services, even if we have been advised of the possibility of such damages.
  3. We shall not be liable for:
  1. unsuccessful transactions, delays, or financial losses due to events beyond our control or third-party services;
  2. the Website not meeting individual requirements, containing defects, or causing damage due to cyber attacks or other breaches beyond our control;
  3. internet transmissions not being entirely private or secure; and/or
  4. under various legal theories, we shall not be liable for loss of profits, revenue, goodwill, or any indirect or consequential damages arising from the use of the Website and/or Services. Users should be aware of potential risks in internet transmissions.
  1. AVAILABILITY OF THE WEBSITE
  1. While we endeavour to make the Website available 24X7, we do not represent that its access will be uninterrupted, timely, error-free, free of viruses or other harmful components, or that such defects will be corrected.
  2. You understand and acknowledge that using the Website requires internet connectivity. You agree to bear the costs to access and use the Website and avail of Services, and we shall not, under any circumstances whatsoever, be responsible or liable for such costs.
  3. We do not warrant that the Website will be compatible with all hardware and software which may be used by you to avail our Services.
  4. The Website may undergo constant upgrades, as a result of which some functions and features may not be fully operational. 
  5. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill, or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the Website.
  1. INDEMNIFICATION
  1. You shall defend, indemnify, and hold us harmless including our owners, affiliates, subsidiaries, group companies, partners (as applicable), and their respective officers, directors, agents, and employees (“Indemnified Parties“), from and against any claim, demand, damages, obligations, penalty, losses or actions (including reasonable attorneys’ fees) made by any third party against the Indemnified Parties or imposed against the Indemnified Parties, due to or arising out of your or your affiliate’s or relative’s: (a) breach of these Terms, the Privacy Policy and/or any other policies; or (b) violation of any applicable law, rules, regulations; or (c) violation of the rights (including infringement of intellectual property rights) of a third party; or (d) unauthorised, improper, illegal or wrongful use of your user Account (including by you or by any person, including a third party, whether or not authorised or permitted by you). This indemnification obligation will survive the expiry or termination of these Terms and/or your use of the Service.
  2. Pricing on any product(s) as is reflected on the Website may be subject to some technical issue, typographical error or product information published by the seller may be incorrectly reflected and in such an event, the seller may cancel such order(s). The User specifically waives any claims that the user may have on this behalf under any applicable law. Notwithstanding our reasonable efforts, the Website cannot take responsibility or control the information provided by users that is made available on the Website. You may find other user’s information to be offensive, harmful, inconsistent, inaccurate, or deceptive. Please use caution when using the Website.
  1. GOVERNING LAW

These Terms shall be governed, interpreted, and construed in accordance with the laws of India, without regard to the conflict of law provisions and for resolution of any dispute arising out of your use of the Services or in relation to these Terms. Notwithstanding the foregoing, you agree that (i) we have the right to bring any proceedings before any court/forum of competent jurisdiction and you irrevocably submit to the jurisdiction of such courts or forum; and (ii) any proceeding brought by you shall be exclusively before the courts in Gurugram, Haryana, India.

  1. CONTACT INFORMATION

Customer Help Desk

E-mail id: contact@lighthousefnb.com 

Contact Days: Monday to Friday (9:00 a.m. to 8:00 p.m.)

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